Users and Customers

Users and Customers

JFFNMS has two types of people that can have access to it: Customers and Users. Customers only get the output or a view of what JFFNMS monitors while Users interact and change JFFNMS and the monitoring itself.

Customers are the customers of the servers or services that you are providing. They will be interested in know how well a particular server or interface is performing and how often an interface has gone offline. They get read-only access of the interfaces that they are the owners for.

Users are the administrators and operators of JFFNMS. With the exception of access levels or enabled features, there is no distinct difference between users who are network operators and users who are administers of JFFNMS itself.

Customers

Customers are people or organizations that own or use a service, which in JFFNMS is called an Interface . You will need to make at least one customer (eg "Common" or "myISP") so that other objects are owned.

Customers may also have a Username and Password. This is not the same as a standard user but gives a limited access to the system so the Customer can look at some performance graphs for their equipment.

The Customer list is found in the Administration menu item Users and Customers => Customers. Each customer has the following properties:

Customer Name - The long or full name of the customer

Customer ShortName - Shortened version of the customer name

Username - A Username to login to JFFNMS

Password - Password to authenticate to JFFNMS.

JFFNMS allows Customers to login and view the performance graphs of interfaces that have been assigned to them. To do this they need to login with the username and password that you have entered into this table.

Users

Users are the operators and administrators of JFFNMS. These would be the people who are responsible for the ongoing maintenance and monitoring of the network elements, as well as the people who configure and customize JFFNMS itself.

Unlike customers, Users cannot own interfaces. However if you want to limit the interfaces they can see you can do this with Maps.

Selecting the Administration menu item Users and Customers => Users shows the table of all configured users. Each row of the table shows the following features of the user:

Creating a new User

JFFNMS ships with a single user called Admin. Follow the steps below to add more users to the table.

1. Bring up the Users Table (see Figure *) by going to the Administration menu and selecting Users and Customers => Users.
2. Click the Add button in the blue bar at the top of the table.
3. Fill in the relevant fields.
4. Click Save button.

Editing a User

By editing a user you can change the username, password, fullname or the fact the user has router access.

1. Bring up the Users Table (see Figure *) by going to the Administration menu and selecting Users and Customers => Users.
2. Find the user in the table, on that row make sure the drop-down box is showing "Edit User".
3. Click the blue arrow immediately to the right of the drop-down box to be able to edit the fields.
4. Change the fields to the new values.
5. Click the Save button

User Profiles

User profiles are flags or values that are applied to a user. The profile of a user is used to enable certain functions in JFFNMS or change the default behavior. Table * shows the list of Profile Values and what they mean.

The set of profiles for a user can be seen by going to the Users table, choosing the View User Profiles action and clicking the blue arrow. Most people leave the Profiles alone, but one that almost always needs to be changed is the email address. Without setting an email address this user will not receive any triggers.

User Triggers

This screen selects which Users have what Triggers enabled for them. For example, a certain user can receive an email when an interface drops.

For a trigger to work, it needs to be applied to a user and then made Active.

Applying a Trigger to a User

To add a trigger to a user, you need to do the following:

1. Bring up the Users Table (see Figure *) by going to the Administration menu and selecting Users and Customers => Users.
2. Find the user in the table, on that row make sure the drop-down box is showing "View User Triggers".
3. Click the blue arrow immediately to the right of the drop-down box to view the triggers for this user.
4. Click on the Add button at the top of the trigger table.
5. Choose the trigger you want to use
6. Optionally, click the active check-box
7. Click save button
8. Click the Save button

Users and Customers